Most IT companies wait for something to break.

We'd rather help you grow.

We're Arch Network Services — an IT and cybersecurity company in North Carolina. That's the visible part of the job. The part we're building toward is different: the businesses we do our best work with treat us as a long-term partner, and when they grow, we grow with them. Before we can be that partner for anyone, we have to know what's actually in the way. So this is a short set of questions — four of them — about the business. Not the technology.

Takes about four minutes. No pitch at the end. Answer honestly and we'll read every word — anonymously is fine too. If we see a fit we'll ask if you'd like to talk. If not, we'll still send you a short write-up of what we heard from other owners.

First — who are we talking to?

Which of these sounds most like you?

I own the business (or I'm one of the owners)
I run the business day-to-day — GM, president, operations lead
I'm on the leadership team and I have real say in what we buy and change
I work here and I see the problems, but the call isn't mine
Something else

Tell us — what kind of seat are you in?

It helps us understand whose seat the answer is coming from. There's no wrong answer.

Now the real question

What are the three things about running this business that make you say "there has to be a better way"?

Doesn't have to be IT. Doesn't have to be polished. If it wakes you up at 2 a.m., write it down.

The cost of not solving them

When one of these problems flares up, what does it actually cost you?

Check as many as apply.

Hours of my week I can't get back
Weekends and evenings I should be with family
Money — directly, out of the bottom line
Revenue we should have but don't
Customers we've lost, or come close to
Employees we've lost, or almost lost
Sleep
Peace of mind

If one of these deserves more explanation, tell us here.

If we could only pick one

If we could take one of these off your plate tomorrow, which one?

And what would it feel like to have that problem gone? (Not the solution — just the outcome.)

Last one

What's stopped you from fixing it already?

Check as many as apply.

Haven't had time to even think about it
Not sure who to trust
Tried before, it didn't work
Don't know if it's even fixable
Cost — or at least, I assume the cost
Nobody on my team has the bandwidth to run it
Not sure it's high enough on the list yet
Something else

Almost done

Want us to reply?

Everything below is optional. If you'd rather stay anonymous, skip it — we'll still read every answer.

Your name

Your business

What kind of business?

Tell us — what industry are you in?

Email

Phone

What should we do next?

Yes, I'd like Arch Network Services to reach out with ideas
No thanks — but send me the write-up when it's ready
Send the write-up and reach out
Nothing — I just wanted to share

We don't share your answers. If you asked for the write-up you'll get one email — no drip campaign, no list-selling. If you asked us to reach out we'll do it personally, within two business days.

Got it. Thank you for being honest.

A person is going to read this. Probably the same person who wrote the questions.

If you asked to hear back, you will — within two business days. If you asked for the write-up, we'll send it once we've heard from enough owners to say something meaningful. Usually a few weeks.

PS — The three things you named might not all be problems we solve. That's fine. We'd rather point you at someone who can help than pretend we can do everything. And if you know a business owner who'd have interesting answers to these questions, we'd love it if you sent them the link.

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